Returns & Exchanges

At Chilly's, we want your home to feel perfect, so we offer a 30-day return window for all unused items in their original packaging. Please ensure your products are securely packed to prevent damage during transit back to our warehouse.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, download and print your prepaid shipping label and include the original packing slip inside the box.

• 3.
  Ship the Package

  Drop off your securely sealed package at any authorized carrier location or schedule a home pickup for your convenience.

• 4.
  Receive Your Refund

  After our quality team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.